Atlanta water-bill proposal would allow credits for documented usage-spike errors

An Atlanta ordinance proposes a new credit procedure for water customers who can document that a recorded usage spike resulted from city error rather than actual consumption. Ordinance 26-O-1545 would change water and sewer billing-adjustment procedures and the Water and Sewer Appeals Board process.

The proposed eligibility test requires a one-month recorded spike greater than 300% of prior normal usage, consistent usage during the preceding 12 months and following three months, and a specialist or licensed plumber's inspection within 30 days of the bill's payment due date that finds no leaks. The spike could not be part of a seasonal or annual pattern, and the board would have to conclude that the department made an error.

The credit would generally cover the difference between recorded usage and 150% of normal usage, with an alternative calculation when that comparison is not representative. Credits would be limited to one billing period in each rolling 18-month period. Council referred the ordinance to the City Utilities Committee Sept. 21; the supplied record supports a proposed remedy, not an enacted credit policy.